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Hostel Policies

Your guide to a safe, respectful, and enjoyable stay with us. Please read our policies carefully.

Check-in and Check-out Policy

  • The standard check-in time is 01:00 PM, and the standard check-out time is 11:00 AM.
  • Early Check-in and Late Check-Out is subject to availability and discretion of the property.
  • Guests are welcome to use the common areas during this time.
  • Accepted IDs: Passport, Aadhar Card, Driving License, Voter ID. PAN Card is not valid.
  • Specific policies may apply at certain hostels during specific times; these will be communicated at check-in.
  • For 3+ travelers, same dorm accommodation is not guaranteed, depends on availability at check-in.
  • Accepted payment modes: Cash, Debit/Credit Cards, UPI.
  • Foreign guests must show a valid physical passport with visa. No valid documents = no check-in (non-refundable).
  • Guests under 18 may check-in only with legal guardians in private rooms or full dorm bookings.
  • Children above 7 years: Extra charge Rs.600/night (incl. taxes) with extra bed/mattress.
  • Right to admission is reserved.

Cancellation Policy

  • Cancel 7+ days (168 hrs) before check-in → 100% refund. Within 7 days → No refund.
  • Bookings made within 7 days of check-in are non-refundable.
  • Modifications allowed once, up to 7 days before check-in. Rate differences apply.
  • Refunds processed within 7 working days.
  • No-shows → 100% charge of reservation.
  • Early departures are non-refundable.
  • Bookings via third-party platforms (Booking.com, MMT, Agoda, etc.) must be cancelled via the same platform.
  • Entire stay considered one booking; cancellation policy applies from check-in date.
  • Reservations cannot be shifted to another location. Eligible free cancellations will be refunded, and guests may rebook.
  • Cancellation requests must be emailed to reservation@thesocialstays.com with reservation ID & details.

Extension Policy

  • Extension of stay is subject to availability.
  • Rates will be as per current website rates, not previous booking rates.

Pet Policy

  • Pets allowed only in private rooms (not dorms).
  • No charges for bringing pets.
  • Guests are fully responsible for their pets. Damages must be borne by the guest.
  • Pets must be kept clean and hygienic throughout the stay.

General Policy

  • Inappropriate behaviour may result in action against the guest after fair investigation.
  • Self-service encouraged wherever possible.
  • Non-resident guests not allowed inside rooms; meetings only in common areas.
  • Guests responsible for their belongings stored in lockers.
  • All hostels are CCTV enabled for safety and audits.
  • Smoking strictly prohibited inside dorms/rooms. Designated smoking areas only.
  • 100% prepayment required to secure reservation. Non-payment may lead to cancellation.
  • Extra mattresses available at Rs.600/night (incl. taxes), subject to availability.
  • Some policies may vary based on location, season, or booking time.
  • The Social Stays may contact guests for offers, feedback, or promotions via email.
  • Meals not included unless chosen in booking; charged separately at property.
  • Non-resident guest visiting hours: 9 AM – 9 PM. Silence hours: 10 PM onwards.
Please Note: Extra bed/mattress will be subject to availability at check-in. Charges may not apply during peak dates (holidays, festivals, high-demand periods).

Coupon Codes T&C

    Coupon Code TSS10

    • Coupon code TSS10 offers a 20% discount on the total booking amount.
    • The coupon is applicable to both first-time and repeat bookings.
    • The offer is valid on new and future bookings.
    • This coupon cannot be combined or clubbed with any other coupon codes, offers, or promotions.
    • The discount is subject to availability at the time of booking.
    • The offer is non-transferable, non-exchangeable, and cannot be redeemed for cash.
    • The Social Stays reserves the right to modify or withdraw the offer at any time without prior notice.
    • Standard booking, cancellation, and refund policies of The Social Stays shall apply.
    • In case of any dispute, the decision of The Social Stays shall be final and binding.

    Coupon Code FLXTSST

    • Coupon code FLXTSST offers a 15% discount on bus bookings with FlixBus and on stays at The Social Stays.
    • The offer is valid only on bookings made using the coupon code FLXTSST.
    • The coupon is applicable on new bookings only.
    • The discount is subject to availability at the time of booking.
    • This offer cannot be combined or clubbed with any other coupon codes, discounts, or promotions.
    • The coupon is non-transferable, non-exchangeable, and cannot be redeemed for cash.
    • The offer is valid for a limited period, as decided by FlixBus and The Social Stays.
    • Each brand’s standard booking, cancellation, and refund policies shall apply independently.
    • FlixBus and The Social Stays reserve the right to modify, suspend, or withdraw the offer at any time without prior notice.
    • In case of any dispute, the decision of FlixBus and The Social Stays shall be final and binding.

    Coupon Code - REPUBLIC26

    • The Republic Day Offer is valid on bookings made using coupon code REPUBLIC26.
    • The coupon code offers a 26% discount on the total stay amount.
    • The offer is valid sitewide across all properties of The Social Stays.
    • The coupon code is live from January 7, 2026 to January 26, 2026.
    • Bookings can be made for stays until January 31, 2026, using this offer.
    • The offer is applicable on new bookings only.
    • Only one booking per user is allowed under this offer.
    • This offer cannot be combined or clubbed with any other discounts, promotions, or offers.
    • The discount is subject to availability at the time of booking.
    • The offer is non-transferable and non-exchangeable and cannot be redeemed for cash.
    • The Social Stays reserves the right to modify, suspend, or cancel the offer at any time without prior notice.
    • Standard booking, cancellation, and refund policies of The Social Stays shall apply.
    • In case of any dispute, the decision of The Social Stays shall be final and binding.